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Returns

JEWELLERY REFUND / EXCHANGE POLICY

All of our jewellery should be handled carefully as wear and tear in the course of normal use is not considered a fault. All GMS designs are quality checked and wear tested before being available for sale.

Unworn and unused items in their original condition and packaging may be returned or exchanged within 14 days of the initial order. If you have any issues with your order, or you consider there to be a fault in a piece GMS needs to be notified within 7 days of the order arriving.

Sale items, or items purchased with promotional codes, are only eligible for a credit note (no exchange) when returned within the 14 day period, as above.

Please contact us via email – info@gmscollective.com - before any returns or exchanges are sent back to us to obtain a RA number. Please do not send any parcels before confirming these details.

If you would like to exchange an item, please inform us via email of your original order number, and the style/size/colour that you would like to exchange this for. The item from the original order will need to be returned on the recipient’s behalf before a new order containing the exchanged item will be processed. Additional shipping fees will apply. 

Please note: Earrings may not be returned or exchanged due to hygiene reasons.

Please note: Hand stamped items are all made to order and any exchanges or refunds will incur a $10 exchange fee per item.

Please note: If you are purchasing with Afterpay, you will not be eligible for a refund. A credit note or exchange only will be issued.

If a refund is taking place please allow 14 working days for the refunded amount to be processed and returned to your account.

GMS cannot be responsible for goods that may be lost or damaged during the return process so please ensure all items being returned are thoroughly and securely packaged and clearly addressed with all relevant order details. 

Any items not thoroughly packaged to avoid damage during transit will be at risk at the customer expense, so please take care when posting. 

As GMS is not liable for the loss of an item being returned we recommend that you return it to us using registered/tracked mail. 

Gift cards are non-refundable.

For further enquiries regarding our exchange policy please feel free to contact: info@gmscollective.com

No exchanges or returns on any jewellery clearance sale items.

FUR REFUND / EXCHANGE POLICY

We want you to be 100% happy with your fur purchase.

To be eligible for a refund, your item must be returned within 7 days of the confirmed Australia Post delivery date. The returned fur item must be in its original condition, unworn, unwashed, unmarked, unaltered and undamaged with original swing tags attached. Any fur garment returned that does not fit this description will not be eligible for any refund or exchange.

Full priced fur items can be returned for a refund, store-credit or exchange. Any costs associated with return postage are the responsibility of the customer.

Sale priced fur items, or fur items purchased during a promotional event, are only eligible to be exchanged for a store-credit, when returned within 7 days of the confirmed Australia Post delivery date.

Please note if you are purchasing with Afterpay, you will not be eligible for a refund. A credit note or exchange only will be issued.

To complete your return please email info@gmscollective.com with EXACT details of what you are seeking, along with your order confirmation number.

We recommend that all returns sent to GMS are sent via registered post so they are traceable. We take no responsibility for lost or unreceived items. Refunds / exchanges / store credits will not apply in this instance. 

Please note GMS reserves the right to refuse to refund, provide an exchange or credit note should the garment not meet our requirements stated in this policy.

Once your return is received and inspected, we will send you an email to notify you that we have received it and how we will proceed. Please allow 14 working days if a refund is to be credited back to your account.

No exchanges or returns on fur clearance sale items.

Please note there are no refunds on AFTERPAY orders.

Please note there are no refunds or exchanges on sale jewellery items. 

Please note - Items marked FINAL SALE are not eligible for any return or exchange.

Return Address:
PO Box 2135
Wattletree Rd LPO
Malvern East 3145
 

 

Please note - there is a no return policy on any custom orders (jewellery or fur)